dreamjilli Privacy Policy

1. Overview

dreamjilli ("the Platform," "we," "us") is committed to protecting the privacy and personal data of every registered player. This Privacy Policy describes how we handle information collected through the dreamjilli website, mobile browser experience, and dedicated app — including the game lobby, sports betting, slots, eBingo, and all account-related pages.

By registering on dreamjilli or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, you should not use the Platform.

dreamjilli handles all personal data responsibly and does not sell your information to third-party advertisers or marketing companies. The data we collect exists to operate the Platform securely, verify identities, process PHP transactions, and keep your account safe.

2. Data We Collect

We collect personal data through several channels — registration, account activity, payment processing, identity verification, and your interactions with the Platform. The categories of data we collect include:

We do not store full payment card numbers or e-wallet credentials on our servers. Payment processing is handled through secure third-party payment channels, and only tokenised or reference data is retained on our end.

3. How We Use Your Data

dreamjilli uses your personal data for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain accurate records.
• Payment processing — to facilitate PHP deposits and withdrawals through supported local channels such as bank transfer, GCash, and Maya.
• KYC and fraud prevention — to comply with identity verification requirements and detect suspicious or irregular account activity.
• Platform security — to monitor login activity, apply OTP authentication, and protect your account from unauthorised access.
• Customer support — to respond to queries, resolve disputes, and process responsible gaming requests such as self-exclusion.
• Service improvement — to analyse usage patterns and improve Platform features, game offerings, and overall player experience.
• Legal compliance — to meet applicable record-keeping and reporting obligations.

4. Legal Basis for Processing

dreamjilli processes your personal data on the following legal grounds:

• Contractual necessity — processing required to deliver the Platform services you have registered for, including account management and payment processing.
• Legal obligation — processing required to comply with applicable laws, including identity verification and transaction record-keeping.
• Legitimate interests — processing necessary for fraud detection, platform security, and service improvement, where these interests do not override your rights.
• Consent — where you have explicitly consented to specific data uses, such as receiving Platform updates or promotional communications. You may withdraw consent at any time by contacting support.

5. Sharing Your Data

dreamjilli does not sell, rent, or trade your personal data. We may share limited data with trusted third parties only in the following circumstances:

• Payment processors — to facilitate PHP transactions through local banking and e-wallet channels. These providers process payment data under their own privacy and security standards.
• Identity verification providers — to support KYC processes where third-party document verification tools are used.
• Game content providers — limited technical session data may be shared with game engine providers to deliver live casino, slots, and other game content. No personally identifiable information beyond session tokens is passed.
• Legal and regulatory authorities — where required by applicable Philippine law, court order, or legitimate regulatory inquiry.
• Fraud and security services — to detect, prevent, and investigate fraudulent activity or abuse of Platform systems.

All third parties who receive data from dreamjilli are required to handle it securely and use it only for the specific purpose for which it was shared.

6. Cookies & Tracking

dreamjilli uses cookies and similar tracking technologies to operate core Platform functions, maintain your login session, and understand how players navigate the site. The types of cookies used include:

• Essential cookies — required for login sessions, security tokens, and basic Platform functionality. These cannot be disabled without affecting your ability to use the Platform.
• Analytics cookies — used to understand aggregate usage patterns, such as which sections are visited most frequently. This data is anonymised before analysis.
• Preference cookies — used to remember settings like language preference or display options across sessions.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from accessing the Platform, though some features may behave differently. dreamjilli does not use third-party advertising cookies or cross-site tracking tools.

7. Data Security

The security of your personal data is a priority at dreamjilli. We apply multiple layers of technical and operational safeguards to protect data in transit and at rest:

• SSL/TLS encryption is applied across all Platform pages, including account registration, login, payment flows, and KYC submissions.
• OTP authentication is used for login and sensitive account actions, adding a second layer of verification beyond your password.
• Access controls limit internal access to personal data to authorised staff only, on a need-to-know basis.
• Session management automatically expires inactive sessions to reduce the risk of unauthorised access from shared or unattended devices.
• Monitoring systems are in place to detect unusual login patterns or account activity that may indicate compromise.

While dreamjilli takes all reasonable steps to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your account and to keep your login credentials private at all times.

8. Data Retention

dreamjilli retains personal data for as long as your account remains active and for a defined period thereafter, in line with applicable legal and operational requirements. Specifically:

• Account and identity data is retained for the duration of the account relationship and for a period after account closure as required by applicable record-keeping standards.
• Transaction records in PHP are retained to meet financial documentation obligations and to support dispute resolution.
• Gaming history is retained to support responsible gaming tools, dispute resolution, and operational analysis.
• Support communications are retained for a reasonable period to allow for follow-up and quality review.

Once the relevant retention period has passed and there is no ongoing legal or operational reason to retain the data, it is securely deleted or anonymised. You may request information about retention periods applicable to your account by contacting support.

9. Your Rights

As a dreamjilli player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to correction — you may request that inaccurate or incomplete personal data be corrected. You can also update basic contact details directly through your account settings.
• Right to erasure — you may request deletion of your personal data where there is no longer a legal or contractual basis for retaining it. Note that certain data may need to be retained for compliance purposes even after account closure.
• Right to restriction — you may request that we limit how your data is used in certain circumstances, such as while a dispute is being resolved.
• Right to object — you may object to processing based on legitimate interests, including certain analytics activities.
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10. Minors

dreamjilli is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a player is under this age threshold, the account will be closed immediately and any associated data will be handled in accordance with this Policy.

If you believe a minor has registered on dreamjilli, please contact us immediately at [email protected] so we can investigate and act accordingly.

11. Changes to This Policy

dreamjilli may update this Privacy Policy from time to time to reflect changes in how we operate, updates to our Platform, or evolving data protection standards. The "Last updated" date at the top of this page reflects the most recent version.

Where changes are material — such as a new category of data being collected or a new purpose for processing — we will make reasonable efforts to inform registered players ahead of the change taking effect. Continued use of the Platform after an update constitutes acceptance of the revised Policy.

We recommend checking this page periodically. Past versions of this Policy are available on request by contacting our support team.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, reach out to the dreamjilli team: